Enterprise Grade Infrastructure

Trust, Governance & Security

We don't just deploy code. We monitor operational health 24/7, maintain audit-ready compliance, and provide institutional-grade reliability for enterprise operations.

All Systems Operational

Last updated: 1/16/2026, 5:35:54 PM

99.98% Uptime

Last 90 days

The Control Plane

Human-in-the-Loop Monitoring Dashboard

Monitoring & Oversight

Live

Real-time health monitoring, performance metrics, and operational intelligence

Agent Health

100%

Response Time

142ms

SLA Compliance

99.9%

Agent Ecosystem

Base Agents (48)Active

Premier Agents (16)Active

Infrastructure

Compute NodesHealthy

Database ClusterHealthy

Security & Compliance Layer

Encryption

Isolation

Audit Logs

Backups

Our control plane provides continuous visibility into agent performance, system health, and operational metrics. Every decision, every execution, and every exception is tracked, logged, and available for review.

Reliability Standards

Enterprise-grade SLA commitments and support infrastructure

99.9% Uptime SLA

We guarantee 99.9% uptime for all production systems, with automated failover, redundant infrastructure, and real-time monitoring to detect and resolve issues before they impact operations.

Redundant Infrastructure

Multi-region deployment with automatic failover across availability zones

Proactive Monitoring

24/7 automated health checks with instant alerting and automatic remediation

Scheduled Maintenance

Zero-downtime deployments and maintenance windows scheduled during off-peak hours

Tiered Support Infrastructure

Tier 1 Support (Automated)

24/7

Automated monitoring, self-healing systems, and instant alerting for operational issues. Handles 85% of incidents without human intervention.

Response: Immediate

Tier 2 Support (Engineering)

Business Hours

Technical support engineers for complex issues, integration troubleshooting, and system optimization. Escalated from Tier 1 for issues requiring human expertise.

Response: 2 hours (business hours)

Tier 3 Support (Strategic)

White-Glove

Dedicated strategic consultants for architecture decisions, roadmap planning, and growth optimization. Includes monthly strategy calls and proactive recommendations.

Response: 24 hours

Data Sovereignty & Security

Enterprise-grade isolation, encryption, and audit-ready logging

Tenant Isolation

Every client operates in their own secure environment. Your data never touches another client's infrastructure. We enforce strict isolation at the database, application, and network layers.

Row-Level Security (RLS)

Database-enforced policies ensure data can only be accessed by authorized tenant users

Encryption at Rest & in Transit

AES-256 encryption for stored data, TLS 1.3 for all network communications

Namespace Isolation

Each tenant operates in isolated compute environments with dedicated resource allocation

Immutable Audit Logs

Every agent decision, system action, and data access is logged with immutable, tamper-proof records. Full audit trail for compliance, investigation, and operational review.

Agent Decision Logs

Complete record of every automated decision: inputs, outputs, confidence scores, timestamps

Access Logs

Who accessed what data, when, from where. Immutable records for security forensics

System Event Logs

Infrastructure changes, deployments, configuration updates, and maintenance activities

Additional Security Measures

Penetration Testing

Quarterly third-party security audits and penetration testing to identify and remediate vulnerabilities

Disaster Recovery

Automated backups every 6 hours with point-in-time recovery and 30-day retention

Incident Response

Documented incident response procedures with SLA-backed resolution times and communication protocols

Access Control

Role-based access control (RBAC) with multi-factor authentication and principle of least privilege

Network Security

VPC isolation, DDoS protection, WAF rules, and encrypted VPN access for administrative operations

Compliance Monitoring

Automated compliance checks against GDPR, CCPA, SOC 2, and industry-specific regulations

Compliance Documentation

Download our comprehensive compliance documentation including security policies, data handling procedures, SLA definitions, and audit processes for your legal and compliance teams.